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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot select scan mode, epson ET-2550, 12months, issue from

Customer Question

cannot select scan mode
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: epson ET-2550
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: 12months
JA: How long has this been an issue? What happened right before this popped up?
Customer: issue from purchase can scan one doc.automatically then no go,error message -communication fault
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What is your computer, please: a Windows PC or an Apple computer?

Which version of Windows (or MAC OS X ) is on it?

(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found in
Start - Control Panel - System and Security - System .)

Customer: replied 8 months ago.
desk top mac,old--os10
Customer: replied 8 months ago.
since purchase
Customer: replied 8 months ago.
Expert:  Russell H. replied 8 months ago.

Please tell me what version of MAC OS X 10.x is on your desktop Mac.

(apple menu - About This Mac

should show you the 10.x version #.)

Customer: replied 8 months ago.
Mac OS X10.6.8 Processor3.6GHzIntel core13 Mem 4GB1333 MHz DDR3
Expert:  Russell H. replied 8 months ago.

Thanks for the information.

It is possible that you did not install the scanning drivers properly.

(What source did you install them from, or how did you install them?)

Customer: replied 8 months ago.
From disc not now available
Customer: replied 8 months ago.
Correction: the disc is available
Expert:  Russell H. replied 8 months ago.

Then I suggest, if the disc is still usable, and if it lists compatibility with MAC OS X 10.6 on its label in specific mention, that you reinstall the printer and scanner drivers from it.

Customer: replied 8 months ago.
Disc is not compatible.Can I download software to suit computer and printer/scanner.
Expert:  Russell H. replied 8 months ago.

Yes. Let me look that up... just a moment.

Expert:  Russell H. replied 8 months ago.

Here is the source, from Epson themselves, or the proper drivers:

- if you click on Drivers, you will find, about third or fourth down, the

Scanner Driver and Epson Scan Utility

download, that might do by itself. But to be surer, do this:

1. unplug the printer after turning it Off; unplug it from the computer that is.

2. go to the printers list and select, then remove, the printer from it.

3. restart your computer.

4. go to that page, download the Drivers and Utilities Combo Package

5. when it is downloaded, start the installer, by double-clicking on the downloaded file (if necessary to start it.)

6. that should do the needed installing to get scanning reliable again.

Let me know how it goes, and how it turns out, eventually, please. Thanks.

Customer: replied 8 months ago.
Thank you.I will try your suggestions and let you know how i got on
Expert:  Russell H. replied 8 months ago.

OK, Don. Get back to me at your convenient leisure (no hurry, in short.) Thanks.