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tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 9256
Experience:  Repair and Service Technician
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I have aMG3520 after clearing a paper jam I have unreadable

Customer Question

I have aMG3520 after clearing a paper jam I have unreadable print. How do I correct?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: PIXMA MG3520 about 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC mircosoft
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 1 to2 weeks I cleared a paper jam
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Expert:  tyroneboman replied 1 month ago.

Solution

Print head alignment corrects the installation positions of the print head and improves deviated colors and lines.

This machine supports two head alignment methods: automatic head alignment and manual head alignment. Normally, the machine is set for automatic head alignment. If the printing results of automatic print head alignment are not satisfactory, perform manual head alignment.

The procedure for performing automatic print head alignment is as follows:

Print Head Alignment

  1. Open the printer driver setup window.

  2. Click Print Head Alignment on the Maintenance tab.

    The Start Print Head Alignment dialog box opens.

  3. Load paper in the machine.

    Load one sheet of A4 size or Letter size plain paper into the rear tray.

    Note:
    • The number of sheets to be used differs when you select the manual head alignment.

  4. Print head alignment pattern printing.

    Make sure that the machine is on and click Align Print Head.
    The adjustment pattern is printed.

    Important:
    • Do not open the cover while printing is in progress.

  5. Adjustment pattern scanning.

    After the adjustment pattern is printed, a message is displayed.
    As instructed in the message, load the adjustment pattern onto the platen, and press the Start button on the machine.
    Print head alignment starts.

Note:

  • Wait until printing ends before performing other operations. Printing takes about x minutes to complete.

  • To print and check the current setting, open the Start Print Head Alignment dialog box, and click Print Alignment Value.

You can display the printer driver setup window from the application software in use or from the printer icon.

Open the Printer Driver Setup Window through the Application Software

Follow the procedure below to configure printing profile when printing.

  1. Select the command that you perform printing on the application software

    In general, select Print on the File menu to open the Print dialog box.

  2. Select your model name and click Preferences (or Properties)

    The printer driver setup window appears.

    Note
    • Depending on application software you use, command names or menu names may vary and there may be more steps. For details, refer to the user's manual of your application software.

Opening the Printer Driver Setup Window from the Printer Icon

Follow the procedure below to perform machine maintenance operations such as print head cleaning, or to configure a printing profile that is common to all application software.

  1. Select as described below:

  • If you are using Windows 10, from the Desktop, select the Start menu -> Devices -> Scroll down to Devices and Printers.
  • If you are using Windows 8, from the Desktop charms, select Settings -> Control Panel -> Hardware and Sound -> Devices and Printers.
  • If you are using Windows 7, select the Start menu -> Devices and Printers.

  • If you are using Windows Vista, select the Start menu -> Control Panel -> Hardware and Sound -> Printers.

  • If you are using Windows XP, select the start menu -> Control Panel -> Printers and Other Hardware -> Printers and Faxes.

  1. Right-click your model name icon, and then select Printing preferences from the displayed menu

    The printer driver setup window appears.