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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Printers
Satisfied Customers: 730
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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A cm700 scan n cut is there a patch to make it work on an

Customer Question

A cm700 scan n cut is there a patch to make it work on an mac?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: It is only 4 months old a Brother cm700
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: From a Mac and it runs on the new Seirra
JA: How long has this been an issue? What happened right before this popped up?
Customer: We havent been able to retrieve files (in svg format) even on a usb from new
JA: Anything else you want the printer expert to know before I connect you?
Customer: Its not a printer it is a SCAN N Cut CM700
Submitted: 1 month ago.
Category: Printers
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 1 month ago.

Have you installed the software that is used for a MAc?

Expert:  Quiksilver07070 replied 1 month ago.

The problem is that the NEW sierra OSX from Apple is not supported for the CM-700

Currently it only supports versions 10.9, 10.10, and 10.11

Sierra is version 10.12

Expert:  Quiksilver07070 replied 1 month ago.

See the screen shot.......sierra (version 10.12) is not listed, and therefore not supported.......atleast....not yet.

Expert:  Quiksilver07070 replied 1 month ago.

see the image link

Expert:  Quiksilver07070 replied 1 month ago.

You will have to revert BACK to the previous OSX version, in order to use the CM700 again.

.

It is unfortunate......but at this time, the Sierra OSX is NOT supported for the CM700

YOu can keep checking back on the Brother website and see if they put the new version up there.......or go back to the previous version of OSX.

.

Please take a moment to rate my performance.

Thank you!

Customer: replied 1 month ago.
THats what I thought. THanks
Expert:  Quiksilver07070 replied 1 month ago.

Welcome.

Please take a moment to rate my performance.

Thank You!

Expert:  Quiksilver07070 replied 1 month ago.

I only get compensated when you make a rating.

I understand its not the answer you were wanting....but never the less, it is the correct Answer that was also provided with a level of detail, that enables you to move on.

That has to be worth somethign.