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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35195
Experience:  Troubleshoot printers, scanners, etc.
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Actually my scanner is not working now. hp officejet 6700,

Customer Question

Actually my scanner is not working now.
JA: What's the make/model number of your printer? How old is it?
Customer: hp officejet 6700
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: I'd been out of town for awhile and did not work when I got back
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message when scanning?

Is printing currently working fine?

If you open the HP Scan application or the HP Easy Scan app on your computer, and scan with it, what happens?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Computer shows the scanner does not exist on my computer anymore.
The printer is working fine
When I open the hp officejet it does not show the scanner
Expert:  Viet - Printer Tech replied 1 month ago.

Thank you. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

How about using the HP Scan application, if available? And/or the Image Capture application?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
The connection is wireless. I tried connecting with a USB and I still could not get it to scan.
No sure what you mean bu HP Scan application or Image Capture.
Expert:  Viet - Printer Tech replied 1 month ago.

Was there any update or change recently to your computer that may have caused this issue?

- Please click on Finder, then click on Applications, then open folder HP, if available, then open HP Scan application, if it's there, then see if you can scan with it.

- If needed, please click on click on Finder, then click on Applications, then open Image Capture application, then see if you can scan with it.

Please let me know. Thank you,

Customer: replied 1 month ago.
Opened HP on application and hp scan shows: no scanner selected and it won't give me a scanner to select.
On Image Capture it says no Camera or Scanner connected.
Expert:  Viet - Printer Tech replied 1 month ago.

Thank you. Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then tell me the OS X version it shows there, such as 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Version 10.7.5
Expert:  Viet - Printer Tech replied 1 month ago.

Thank you. Please click on the Apple logo / men at the top, then click on System Preferences, then open Printers & Scanners

, then there, do you see the scanner item or not?

- Can you click on the + (plus) icon at bottom left, then does it show the scanner item on the list?

Please let me know. Thank you,

Customer: replied 1 month ago.
No it doesn't show a scanner...even when I click the +
Expert:  Viet - Printer Tech replied 1 month ago.

Thank you. Please try the following:

1. In Print & Scan (or Print & Fax), right-click (or Control + click) on the HP printer, then click on option Reset printing system, and confirm. Then the printer list should be emptied for now.

2. Click on Finder -> Applications, and trash the HP folder for now.

3. Click on the HP website below to download and reinstall the latest printer's driver / software file called Officejet-6700_v12.23.0.dmg:

http://whp-hou9.cold.extweb.hp.com/pub/softlib/software12/COL44232/mp-107209-2/Officejet-6700_v12.23.0.dmg

4. Once downloading is finished, then open / run the download file Officejet-6700_v12.23.0.dmg and install it.

5. Once installation is finished, check printing, then check scanning.

Please let me know. Thank you,

Customer: replied 1 month ago.
When I go into System Preferences is won't let me right click on Print & Scan
Expert:  Viet - Printer Tech replied 1 month ago.

You must click / open Print & Scan first. Then right-click (or Control + click) on the HP printer name, then click on option Reset printing system, and confirm. Then the printer list should be emptied for now. Please let me know. Thank you,

Customer: replied 1 month ago.
Ok the reinstall is going now. Will get back to you when done.
Expert:  Viet - Printer Tech replied 1 month ago.

Great. Please take your time, then let me know. Thank you for your patience,

Customer: replied 1 month ago.
The reinstall is done.
Expert:  Viet - Printer Tech replied 1 month ago.

Great. Please print something first to make sure that printing is still working after the reinstall. Then see if you can scan.

Please let me know. Thank you,

Customer: replied 1 month ago.
It shows no printer or scanner when I try.
Expert:  Viet - Printer Tech replied 1 month ago.

Sorry. That's strange. During installation, did it ask you to select / add printer? Did it detect the printer during installation?

- Do you see the HP Utility application on your computer? If yes, can you open it and see if it detects your printer?

Please let me know. Thank you,

Customer: replied 1 month ago.
I have HP Utility on applications but when I click on it it says Please select device but there's no device.
Expert:  Viet - Printer Tech replied 1 month ago.

In HP Ulitity, click on the + (plus) icon at bottom left, then see if it detects your printer, then add it, then check.

Please let me know. Thank you,

Customer: replied 1 month ago.
It shows on HP Utility that it is connected but it's idle for printing.
Expert:  Viet - Printer Tech replied 1 month ago.

Can you print something now first and check?

Customer: replied 1 month ago.
No I've tried and tried.
Expert:  Viet - Printer Tech replied 1 month ago.

Does it give any error or message when printing? Click no the printer icon at bottom to check status. Thank you,

Customer: replied 1 month ago.
It says - Looking for printer. Idle. The printer is not connected.
Expert:  Viet - Printer Tech replied 1 month ago.

In System Preferences -> Print & Scan, click on the HP printer, then click on the - (minus) button at bottom left to delete it for now. Make sure there is not any HP item showing there for now

, then click on + (plus) button at bottom left, and see if it detects the HP printer, then select / add it and check printing.

Please let me know. Thank you,

Customer: replied 1 month ago.
I clicked the - and deleted. The only thing it shows now is the HP Fax which I don't use.
Expert:  Viet - Printer Tech replied 1 month ago.

Sorry, that's strange. Please turn off printer, then disconnect power cord from printer for a minute, then re-connect, then wait a bit, then in Print & Scan, click on the + (plus) button again and see if it detects the printer. Thank you,