Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Are you getting a specific error message or code?
It looks like you accepted the remote, which would be a much faster and easier way to fix this, but there was a payment problem.
Would you like for me to send you another remote offer so you can try a different payment method (card)?
if not, please tell me which version of windows you are running . 7,8, or 10