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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have Epson XP320. It will print blue, but not black. I

Customer Question

I have Epson XP320. It will print blue, but not black. I have more that 1/2 reservoir of ink
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Approx 1 year ol;d Model C462P
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell optiplex 760. Direct wired not wireless
JA: How long has this been an issue? What happened right before this popped up?
Customer: less than month power was out for 4 hours
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.
  1. Open the File menu or click and select Print.

  2. Make sure the product is selected as the printer.

  3. Click Properties or Preferences.

    If you don't see these buttons, click Setup, Printer, orOptions, then clickProperties or Preferences on the next screen.

  4. Click the Main tab, and see if there is Black/Grayscale under Print Options.(You need to try swapping this option)
Expert:  Bhavik Joshi replied 1 month ago.

Did this help you ?

Expert:  Bhavik Joshi replied 1 month ago.

Let me know if above workaround helped you, If not Let me know what happened when you tried above resolution. I will check if there is anything else missing in it.

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