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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have Epson XP320. It will print blue, but not black. I

Customer Question

I have Epson XP320. It will print blue, but not black. I have more that 1/2 reservoir of ink
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Approx 1 year ol;d Model C462P
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell optiplex 760. Direct wired not wireless
JA: How long has this been an issue? What happened right before this popped up?
Customer: less than month power was out for 4 hours
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.
  1. Open the File menu or click and select Print.

  2. Make sure the product is selected as the printer.

  3. Click Properties or Preferences.

    Note:
    If you don't see these buttons, click Setup, Printer, orOptions, then clickProperties or Preferences on the next screen.

  4. Click the Main tab, and see if there is Black/Grayscale under Print Options.(You need to try swapping this option)
Expert:  Bhavik Joshi replied 1 month ago.

Did this help you ?

Expert:  Bhavik Joshi replied 1 month ago.

Let me know if above workaround helped you, If not Let me know what happened when you tried above resolution. I will check if there is anything else missing in it.

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