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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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5660 PRINTER PAPER, Envy 5660 approximately 2 years old. I

Customer Question

JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Envy 5660 approximately 2 years old. I cannot find ColorLok paper recommended.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lenovo
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I have had it. I cannot locate the recommended paper. The standard paper does not work.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just help me get the paper so I can make copiesl
Submitted: 8 months ago.
Category: Printers
Expert:  Tech_Buddy replied 8 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Tech_Buddy replied 8 months ago.

What are you trying to print ? and what exact problem you are getting. Is it giving you any error or message ?

Customer: replied 8 months ago.
The printer will not accept standard paper
Customer: replied 8 months ago.
the printer will NOT accept standard printing paperl
Customer: replied 8 months ago.
Just tell me what kind of paper to get.
Expert:  Tech_Buddy replied 8 months ago.

Kind of paper will depend on what exatly you are trying to print. Standard paper which we use in day to day life is A4 paper.

Expert:  Tech_Buddy replied 8 months ago.

If I am not wrong in understanding the issue then I think the problem is printer is not pulling the paper from tray . Is this is the case with you ?

Customer: replied 8 months ago.
I just want to copy ordinary paper. It will not print from my computer because it keeps telling me wrong paper. ColorLok. Do you have this paper?
Expert:  Tech_Buddy replied 8 months ago.

Yes, Just a min. I will show the link to get the papers.

Customer: replied 8 months ago.
That is ALL I want. The paper.
Expert:  Tech_Buddy replied 8 months ago.

Got it. Here is the official link to get the multipurpose papers , You can select any one of your choice:-!&Tab=features

Expert:  Tech_Buddy replied 8 months ago.

Is your find is over now ? Is this what you were looking for ?

Expert:  Tech_Buddy replied 8 months ago.

Did this help you ?