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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31233
Experience:  Printer and scanner problem resolver for over 15 years
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BROTHERS MFC-J825DW CANNOT GET COLORS TO PROINT, MFC-J825DW,

Customer Question

BROTHERS MFC-J825DW CANNOT GET COLORS TO PROINT
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-J825DW, SEVERAL YEARS OLD
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC WINDOW 7 PRIME HOME
JA: How long has this been an issue? What happened right before this popped up?
Customer: THIS IS FIRST TIME I TRIED TO PRINT COLOR FOR SOME TIME
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

It is likely the print cartridges have dried out, can you replace these please and tell me if it now prints correctly?

Thank you

Customer: replied 1 month ago.
I JUST PUT IN NEW ONES. THE BLACK WORKS OK
Expert:  Richard replied 1 month ago.

Thank you

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please