Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Check if there any paper jammed inside by following the instructions in the link below.
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S H E F I N
I apologize for the inconvenience caused to you. Please try the following too.
Turn off the printer and unplug all the cables including power and USB. Then, wait for 10 minutes and plugin the cables. restart the printer and check if the issue persists.
Please contact our customer support to get a refund.
Please remove all the cartridges and replace it properly. If the issue still persists, try moving the cartridge carriage to left or right manually using your hands two times and check if the issue persists.
The carriage where the cartridge seats and moves..
Power off printer. Open the top scanner unit so you can see the ink cartridge. Slide it all the way to the right- it will give some resistance. There is a white post that is spring loaded- it stands vertically normally but can be pushed down easily make sure its UP! It will be slightly diagonal to the only screw that is visible near the ink cartridge.
Let me know the result.
Do you see the moving part that holds the cartridge? Can you try moving it to the right using your hand after turning off the printer? Slide it all the way to the right- it will give some resistance.
WITH THE UNIT UNPLUGGED, gently push the carriage to the right with your hand. It took 2.5 lbs to get my carriage to go home (measured with a force gauge). Now power on your printer
Are you sure that it is where the cartridge seats?
Lift the scanner bed so you can see the ink cartridge carriage. Look along the bottom of the left vertical side of the carriage and you will see a white plastic post about 3/8"x1/4"x3/4". This post can rotate to a vertical position or to almost horizontal. When the unit is off, the carriage should be to the far right and the post should be vertical.
If the post is not vertical, my unit will indicate a paper jam. The post will not be vertical if the carriage is not completely home to the right. You can tell the carriage is not home if the post is not visible from above and the carriage is covering the post. WITH THE UNIT UNPLUGGED, gently push the carriage to the right with your hand. It took 2.5 lbs to get my carriage to go home (measured with a force gauge). Now power on your printer and it should perform a proper "power on reset" (POR).
I apologize for the inconvenience. I will open the question for other experts.