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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you restart the computer and then try please.
you can return to this webpage and post a message like you are doing now and it will come back to me
how do you connect to the printer, via USB or Wireless?
connect it to a different USB port on your computer and tell me if it then prints please.
ok, disconnect the USB cable to the computer
restart the computer again to clear it.
Then click start, type in
devices and click on
devices and printers.
Right click the printer and select remove.
Once done, restart the computer
Then connect the printer, go back to devices and printers.
Click on Add printer
Add it when it appears and then restart and now try to print please.
yes this is no problem.
But let it install and once it has try to print please.
did it finish installing?
Can you press the windows key and X
Click on command prompt (admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then try to print please
yes, in my message I indicated it can take a few hours to complete, especially if there are a lot of problems.
You need to let it complete, it will