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tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 9266
Experience:  Repair and Service Technician
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I cannon get my printer to print. It says that printer is

Customer Question

I cannon get my printer to print. It says that printer is not connected to a network.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: My printer is HP Dest Jet 3630 series (9D00EC)
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Message: Wireless has been turned off. Press the WIRELESS B UTTON*TO TURN ON WIRELESS. SO WHERE IS MY WIRELESS BUTTON?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I'm NOT SURE. I KNOW IT DID NOT PRINT YESTERDAY.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I JUST W ANT TO KNOW WHERE MY WIRELESS BUTTON IS LOCATED AND
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps please.

On the printer control panel, press the Wireless button .

The wireless button has an icon that looks like the one in the image link below.(click on the blue link for image wireless button is #3 in image)

Expert:  tyroneboman replied 1 month ago.

Did that work for you?