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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31233
Experience:  Printer and scanner problem resolver for over 15 years
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We rearranged room and unplugged printer. Cannon re connect,

Customer Question

We rearranged room and unplugged printer. Cannon re connect
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No 7yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since we moved the printer 3 woks ago it was working fine before then
JA: Anything else you want the printer expert to know before I connect you?
Customer: I'm not computer savvy so this could take a while please bear with me
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is there any power / light on the printer?

What's the error or message when printing?

Do you have windows xp, vista, or 7, or 8, 10?

Is the printer currently to the computer with a (USB) cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
The connection is wireless When I press print the page comes out empty your printer works!!! I just lost my wifi connection
Customer: replied 1 month ago.
My copier works. Just can't connect to wifi to print from hp computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you please disconnect the power to the wifi router, the printer and the computer and wait 10 minutes.

Then connect the power to the wifi router, then wait 5 minutes.

Then connect the power to the printer, wait 5 minutes then the computer

Tell me if it then connects and functions correctly please.