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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP Deskjet 1000 printer that I can't get to print

Customer Question

Hello,
I have a HP Deskjet 1000 printer that I can't get to print after Microsoft upgraded to windows 10. Help.
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
I just want to cancel this transaction completely. I don' feel comfortable with the various charges. I think it will be more to my advantage, if I just purchase a new printer. Please cancel this credit card transaction and accept my apology for any inconvenience. PLEASE acknowledge cancellation via email.
Thanks
Expert:  Viet - Printer Tech replied 2 months ago.

I'm sorry. I'll have our customer service contact you about the billing issue soon; we'll make sure you will be satisfied at the end. In the mean time, can I connect remotely to your computer and fix this printing issue directly and quickly on your computer for you with a small amount as shown?

Please let me know; we guarantee our service, so don't worry. Please reply at the box below. Thank you.

Customer: replied 2 months ago.
Please cancel. I'll just purchase another printer.
Expert:  Viet - Printer Tech replied 2 months ago.

I've been fixing printers, and computer issues for Windows 10 upgrade a lot; I guarantee to fix your printer for you. But per your request, we are canceling this for you. If you still need help fixing your printer later on, and/or if you need help with any other computer issue on your Windows 10 in the future, please come back any time as you wish; we guarantee our service. If you'd like to, I can also show you how to remove Windows 10 and get back to your previous working Windows version that you were familiar with. Thank you,