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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I left the printer on while I was on vacation last week.

Customer Question

I left the printer on while I was on vacation last week. When I tried to use it this morning the green start light flashes; the start button goes on and off. Will stay on then off every 3 seconds or so. I have a Canon Pixma MX490 and am using Windows 8
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I have had the printer 6 months, and it has never done this before
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and Windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: I wasn't home last week, and didn't come into the office until today and the light was flashing. It worked fine before I left.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have disconnected from the PC and power and reconnected hoping that would help, but once I reconnect it still flashes.
Submitted: 2 days ago.
Category: Printers
Expert:  Nathan replied 2 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 days ago.

Do you see any error code/number on the display screen?

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