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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Officejet pro 8600 and I have lost my manual and need

Customer Question

officejet pro 8600 and I have lost my manual and need another one can you help
JA: What kind of computer do you have?
Customer: hp
JA: Have you installed any updates recently?
Customer: yes I went to print and it won't come off the fax setting
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just need a manual
Submitted: 7 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 days ago.


I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)? If yes, then the issue is not with the printer, but with a printing setting problem on the computer.

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 7 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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