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Ask Jennifer French Your Own Question

Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 80
Experience:  Owner at Down Home Technical Solutions
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Have checked both front and back. Cannot see any jammed

Customer Question

Have checked both front and back. Cannot see any jammed paper anywhere and still have red signal. hl-2270dw
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother HL -2270 DW approx. three years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC wired network
JA: How long has this been an issue? What happened right before this popped up?
Customer: yesterday. normal operation until this.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Printers
Expert:  Sudipto replied 9 days ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Customer: replied 9 days ago.
Waiting for your instructions
Expert:  Sudipto replied 9 days ago.

Please unplug the printer for 10 mins. and let me know, what happens ?

Expert:  Jennifer French replied 8 days ago.

Hello, my name is ***** ***** I was wondering if you were able to resolve this issue? Please let me know if unplugging the printer worked or if I can assist you further. Thank you for choosing Just Answer. Have a good afternoon.