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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am having trouble placing the paper on the tray. i have a

Customer Question

i am having trouble placing the paper on the tray. i have a XP-830.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is an XP-830 and it is one week old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
JA: How long has this been an issue? What happened right before this popped up?
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 2 day ago.
Category: Printers
Expert:  Dustin replied 2 day ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 day ago.

Are you trying to load paper in the upper tray / cassette?

or the lower tray / cassette?

Expert:  Dustin replied 2 day ago.

Hi, please respond on this same question page, so you can I can discuss your issue!

To get back to me , either check your email. View one of the messages from justanswer that says you have received a reply or a message, open the message. Then inside it click the button that says view or reply on justanswer. That will bring you back to this page where you can scroll down and reply.

Or, go to, login at the top right. Then click my questions at the top right. Then, you will see our question listed there. Click the question, scroll down and reply!

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