Hi. My name is***** you for your question and the opportunity to assist.
Have you installed the software for the printer yet.
Here's a video to assist you: https://www.youtube.com/watch?v=1aZCasK7CUE
Have you installed the software yet?
Go here, click your model number and download and install the software for your model first.
That's a deposit. Certainly not the full cost.
Not a problem. Contact Customer Service at this number: 1.***-***-****