Hi. My name is***** you for your question and the opportunity to assist.
If another print job is backed up in the queue this would most definitely keep you from printing.
If your print job won't cancel you'll need to turn off the print spooler service and delete the job
from the C:\Windows\System32\Spool\Printers folder.
If the employee's print job is backed up as well it would need to be deleted from the other machine as well.
To turn off the print spooler service, hold down the Windows logo key (just to the left of the spacebar) and press R.
The Run box will open.
In the text area type: services.msc and click OK.
Scroll down to the Print Spooler service, right-click on it and select Stop.
Once it stops, minimize the window as you'll need to open it up and start the service
once everything in the Printers folder has been deleted. (some files may not delete so just leave them)
Once the Printers folder has been cleared and the Print Spooler service restarted, try to print again.
Ok, thanks. Please contact customer service at 1-***-***-**** for billing issues.