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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4943
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I can't get one of my laptops to print to my wireless

Customer Question

I can't get one of my laptops to print to my wireless Brother printer. I have connected it directly and still shows it is offline. What do I need to do to print?
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: It's probably 5 years old and it is a MFC-9320CW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I actually have never been able to print from this laptop. I got a new laptop a couple years ago because my other would freeze or be slow but at least I can print from that one. My new laptop does show this printer is available so that is not the issue. It just keeps telling me it is offline.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No I don't think so.
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Do you have a printer USB cable with you?

May I know the operating system you are using? Is it Windows 7?

Thank you.

S H E F I N

Customer: replied 1 month ago.
I am hooked up directly to the computer. It is a Windows 8
Expert:  Shefin replied 1 month ago.

Hi,

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 month ago.
I had a friend help me and it is working. I do not need remote assistance.
Expert:  Shefin replied 1 month ago.

Hi,

I am glad to hear that the issue has been resolved. If you have any issues, please be back.

Thank you.

S H E F I N

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