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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP printer won't accept my PC wireless message for

Customer Question

My HP printer won't accept my PC wireless message for printing whether I am in the next room or next to the printer. For a few years I had no problem.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP Officejet 4630 e-All-in-One Printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Serial #CN3C92V3H005Y0
JA: How long has this been an issue? What happened right before this popped up?
Customer: A WEEK
JA: Anything else you want the printer expert to know before I connect you?
Customer: IT IS now spewing copies more than I have asked for of originals I requested yesterday
Submitted: 9 days ago.
Category: Printers
Expert:  Shefin replied 9 days ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

Can I access your computer remotely and check the issue?

Thank you.


Customer: replied 9 days ago.
Apple laptop Believe OS? You can access the computer remotely.
Expert:  Shefin replied 9 days ago.


Have you recently changed any wireless settings or Router?

Thank you.