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Ask Wes Your Own Question

Wes, Consultant
Category: Printers
Satisfied Customers: 960
Experience:  Authorized HP Partner, 15+ years with printer support issues
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Looks like cat pee'd on MFC-J410w printer,still prints,won't

Customer Question

looks like cat pee'd on MFC-J410w printer,still prints,won't copy,continually brings up paper jam problem
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 3-4 yrs old,Brother MFC-J410W,serial #U62728GOF 426230
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: DELL PC
JA: How long has this been an issue? What happened right before this popped up?
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 7 days ago.
Category: Printers
Expert:  Wes replied 7 days ago.

Hi, my name is ***** ***** I'll be assisting you today. Does the printer indicate where the jam is supposedly located? Is it with the auto-document-feeder for the scanner?

Expert:  Wes replied 7 days ago.

Also, have you tried scanning from the flat-bed glass, and does scanning work from there?

Expert:  Wes replied 7 days ago.

The service manual for your printer is available here: It is a combination manual that covers a number of different MFCs including yours.

Expert:  Wes replied 6 days ago.

You will need to enter maintenance mode by following the procedure on page 9-1 of the above manual. Then skip to page 9-23 and follow the procedure there to test the ADF sensors. If the sensors indicate paper present or a jam, you will have to try to get at the sensors and make sure they aren't stuck.

Expert:  Wes replied 6 days ago.

The approximate locations of the sensors for the ADF are shown on page 3-43