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Ask Ashik Your Own Question

Ashik, Technician
Category: Printers
Satisfied Customers: 9775
Experience:  Bachelor of Computer Application (BCA), Professional Experience in Printers
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How do I change my printer (MFC-490CW) from off line to on

Customer Question

How do I change my printer (MFC-490CW) from off line to on line?
Submitted: 5 days ago.
Category: Printers
Expert:  Ashik replied 5 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you using an Apple Mac or Windows PC ?

How is the printer connected to your computer ?

Expert:  Ashik replied 5 days ago.

Please don't open new questions. Instead please reply here, so I can help you

Customer: replied 5 days ago.
Apple MAC connected with a printer cable
Expert:  Ashik replied 5 days ago.

This usually happens if there is any issue with the cable or if the printing system is glitched. First we can reset your printing system and see if it works or not.

  1. Go to System Preferences from the Apple menu or from the Dock.
  2. Open Printers and Scanners or Print and Scan
  3. Hold down control and click (or Right click) on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu (or hold down Option key and click - button at bottom left and click Reset Printing System)

After resetting,your Printer will disappear from the list. So disconnect the printer from your Mac. Turn the printer off and unplug it from Power for 2 minutes. Plug it back and connect it to a different USB port of your Mac. Then in Printers and Scanners window, click the + button (in left corner) and add it back.

Please let me know if that didn't work, so we can continue troubleshooting.