My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Follow these steps please.
Please be careful not to touch or scratch the internal part with your hand or tweezers.
If you still receive the error message Paper Jam, click here to see how to remove the paper jammed inside the machine.
Remove the paper jammed inside the machineFollow the steps below to clear the paper jam inside the machine.
To avoid future paper jams, adjust the paper side guides (1) and paper length guide (2) to fit the paper size.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.