Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello sir/madam, I would like to help you, please let me know when you are ready.
can you please go to your device manager (if you don't know how, please let me know) and then uninstall (right click > uninstall) all the universal serial bus items. after doing this, please restart your computer so windows can reinstall all usb drivers. if something goes wrong, please let me know
can you please go to your printers section (start button > printers)
do you see the icon of your printer there?
can you disconnect the cable, and check if the icon disappears
can you connect the printer again, do you see the icon?
if yes, can you please right click on it, and select remove (uninstall)