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Jhannell
Jhannell, Technician
Category: Printers
Satisfied Customers: 8472
Experience:  Computer Engineering Diploma
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Just trying to find answers why my dymo 450 printer does not

Customer Question

just trying to find answers why my dymo 450 printer does not work, it is not recognised?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: about 4 years old and I am trying to connect it to a win 7 64bit machine
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just starting it worked ok on my other pc
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no I will just keep playing wiyth it!
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
I have downloaded and installed the latest firmware and latest 64 bit drivers , but despite trying several USB ports it still does not recognise the printer?
What else can I try?
Expert:  Jhannell replied 1 month ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 1 month ago.
I have been quoted £20 for an answer
Expert:  Jhannell replied 1 month ago.

can you please go to your device manager (if you don't know how, please let me know) and then uninstall (right click > uninstall) all the universal serial bus items. after doing this, please restart your computer so windows can reinstall all usb drivers. if something goes wrong, please let me know

Customer: replied 1 month ago.
Still not solved any other suggestions
Expert:  Jhannell replied 1 month ago.

can you please go to your printers section (start button > printers)

do you see the icon of your printer there?

Customer: replied 1 month ago.
No it just shows an unknown device
Expert:  Jhannell replied 1 month ago.

can you disconnect the cable, and check if the icon disappears

Customer: replied 1 month ago.
it dissappears
Expert:  Jhannell replied 1 month ago.

can you connect the printer again, do you see the icon?

if yes, can you please right click on it, and select remove (uninstall)

Customer: replied 1 month ago.
I tried all the things you have recommended (and much more!)and still it does not work!
I have given up trying there is an incompatibility on the system somewhere but I am not prepared to spend any more time trying to solve.