How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My Epson WF-2630 is stuck on scan/copy and won't print! It's

Customer Question

My Epson WF-2630 is stuck on scan/copy and won't print!
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It's about four months old...model WF-2630?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC running Vista. printer was printer just fine last week.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I went into scan mode
JA: Anything else you want the printer expert to know before I connect you?
Customer: Do you have a million dollars?
Submitted: 8 months ago.
Category: Printers
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 8 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 8 months ago.

unplug the power button and let the printer sit for 15 mins. Clear all the print and scan jobs from the computer memory and then try to print.