I'm sorry about the issue. Is there any error or message when scanning?
Was it working fine previously? Or is this a new printer or new computer?
Is printing currently working fine?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,