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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Error code 30, on my computer screen have seen it 3000

Customer Question

error code 30
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: on my computer screen have seen it 3000 times
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10 to an older HP printer. everything worked a couple of days ago; now nothing but the error 30 code message
JA: How long has this been an issue? What happened right before this popped up?
Customer: a day or so and I dont know if anything happened'
JA: Anything else you want the printer expert to know before I connect you?
Customer: the printer is connected wireless-- could that be a problem?
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Customer: replied 1 month ago.
its a PC windows 10 to a wireless HP deskjet 3510
Customer: replied 1 month ago.
are you there?
Expert:  Cody replied 1 month ago.

yes

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 month ago.
it says it wont accept my payment choices. DO I have to pay to continue?
Expert:  Cody replied 1 month ago.

try it again

Customer: replied 1 month ago.
why? I need help with my printer!!!
Expert:  Cody replied 1 month ago.

we need acceptance before we do remote assistance