Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Did you try to hard reset the printer by unplugging it for 10 mins. ?
You have to pay, because we are not HP support, as you can see we are Justanswer.com. If you do not need our service then, let me know and I will close your question.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
You dont have to subscribe to our service if you do not want a monthly payment. We can and do normally work on a "one time" basis.
With that being said, you have two choices here.. You can send the printer into HP so they can replace the printhead for you, as the printhead is the part that failed. The printer will be gone around 6 weeks total.
Or, you can order and replace the part yourself. You can get the part for 20$ here http://amzn.to/2euF2WV
And here is how to replace it
If you have any further questions, let me know!
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied. If you do not submit a rating, I am in no way credited for my time. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.