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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Prints blank pages. have new colors installed, have cleaned

Customer Question

Prints blank pages. have new colors installed, have cleaned the heads at least 5 times. Any suggestions?
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-J825W
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Two days ,nothing that I can think of
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't know any thing (literally)
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 months ago.

Are you using oem/genuine brother ink, or generic/refilled cartridges?

Expert:  Nathan replied 7 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know to conclude our session.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan