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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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A HP Photomart 2575 All-in-One Series which will not print.

Customer Question

a HP Photomart 2575 All-in-One Series which will not print. I don't know what may have happened. I have turned the unit off and rebooted, no help there. It states that there is an error, nut not what the problem is. Help.
JA: What's the make/model number of your printer? How old is it?
Customer: 2575, Mod. Q7215A
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Chrome
JA: How long has this been an issue? What happened right before this popped up?
Customer: The past couple of days. Don't remember what happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Purchased 02/21/2006
Submitted: 6 days ago.
Category: Printers
Expert:  GeekGal replied 6 days ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Can you tell me exactly what the eroor message says please? Is there an error number or code?