How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Cannot not print from Lenovo PC to Konica Minolta C554e. The

Customer Question

Cannot not print from Lenovo PC to Konica Minolta C554e. The PC pings the printer ok and the printer's test page shows the document printing but the page does not come out on the printer. The printer is setup with a LAN connection. This is the only printer that will not work for this PC. Can you get this printer to print?
Submitted: 9 days ago.
Category: Printers
Expert:  Cody replied 9 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 9 days ago.
I am not at that site now can we scheduled for later this afternoon?
Expert:  Cody replied 9 days ago.

yes, just come back here to reply when you're ready

Customer: replied 9 days ago.
Do you use teamviewer? I am at the PC now
Customer: replied 9 days ago.
Are u receiving my message?
Expert:  Cody replied 9 days ago.

sorry yes, I'm available now sent offer

Related Printers Questions