Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Please give me a moment to review your question.
Since your Brother Printer is under warranty your best option is to contact Brother directly, at 1-877-BROTHER(###) ###-####. The hours are M-F, 9:00am to 9:00pm Eastern Time.
You may also click on this link https://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=MFC7860DW to access options for contacting them via email or chat. If they cannot help you to resolve your issue, they should be able to make arrangements to ship you a replacement printer.
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