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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Bought a canon pixma mg7700 printer. We are trying to print

Customer Question

bought a canon pixma mg7700 printer. We are trying to print tickets sent from the Portrait Gallery and the paper runs through but nothing prints. We have already successfully printed 2 items.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: We bought it this morning. - Canon PIXMA MG7700
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: We printed some photos from an email successfully.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: Printers
Expert:  Nathan replied 9 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 9 days ago.

If you make a copy, from the glass (test both black and color modes), how does that come out?

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