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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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For some reason my printer can't find my laptop and I need

Customer Question

for some reason my printer can't find my laptop and I need Help!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Not to old. Probably 4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: about a month. We set it up when we first got it and if problems arose my son could fix it...but he left. left me high and dry lol
JA: Anything else you want the printer expert to know before I connect you?
Customer: Don't know anything else
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
hp officejet 6500 E710n-z
It says printer is off line/ not connected
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

The printer has a wireless indicator light on the front panel. When it's connected to

wi-fi, it's solid blue. What's your light doing?

Customer: replied 1 month ago.
I see no blue light
Expert:  Byron replied 1 month ago.

OK. Take a look at the attachment. The indicator is just to the left of the printer display

where you see the 3 vertical icons.

Customer: replied 1 month ago.
I see the 3 vertical icons, no blue light
Customer: replied 1 month ago.
Bryon, how do I connect the wifi on the printer? That's what I need to do isn't it?
Expert:  Byron replied 1 month ago.

Thanks. Yes, I'll try to help you get the wi-fi going. We first need to make sure the radio is on.

On the display use the right arrow to scroll and select Network

Touch Wireless>Wireless Radio and make sure it is set to ON

Customer: replied 1 month ago.
On the laptop? What do you mean Radio?
Expert:  Byron replied 1 month ago.

On the printer display panel

use the right arrow to scroll and select Network

Touch Wireless>Wireless Radio and make sure it is set to ON

Expert:  Byron replied 1 month ago.

When the radio is on the indicator light should start blinking. If it goes solid blue it means it's connected

to the wireless.

Customer: replied 1 month ago.
ok It says no ip link connected
Customer: replied 1 month ago.
it says ip setting is automatic but that word isn't lit up
Expert:  Byron replied 1 month ago.

From the printer display select Network>>Wireless>>Wireless Setup Wizard

You'll see your wireless network listed. Select it and enter your wireless password.

Customer: replied 1 month ago.
do I have a WPS button? it says hold it for 3 seconds
Expert:  Byron replied 1 month ago.

Do not use WPS.

Expert:  Byron replied 1 month ago.

Go back and let the wizard search for wireless networks.

Customer: replied 1 month ago.
it searched came up with a red x
Customer: replied 1 month ago.
IT PRINTED!!!!
Expert:  Byron replied 1 month ago.

Printed what? Is the wireless light solid blue now?

Customer: replied 1 month ago.
It printed the document that was in line. Still no blue light
Customer: replied 1 month ago.
The Document I was trying to print
Expert:  Byron replied 1 month ago.

Is the printer connected to your Mac with a USB cable?

Customer: replied 1 month ago.
But my laptop still says its not connected. I'm so confused
Expert:  Byron replied 1 month ago.

Is the printer connected to your Mac with a USB cable?

Customer: replied 1 month ago.
No. I tried that last night. it didn't work.
Expert:  Byron replied 1 month ago.

Shut the printer off and unplug your router for 60 seconds.

Plug the router back in (but leave the printer off) and allow the router

2 minutes to fully start up.

Turn the printer on and keep an eye on the wireless light.

Customer: replied 1 month ago.
Okay
Expert:  Byron replied 1 month ago.

If it still doesn't come on,

on the printer display go to Network>>Wireless

Make sure the radio is turned on and then run

the wireless setup wizard.

Nothing is going to happen until that wireless radio is working.

Customer: replied 1 month ago.
What do you mean 'make sure the radio is on'?I give up. Thanks for your help
Expert:  Byron replied 1 month ago.

On the panel select Network>>Wireless>Wireless Radio

that's where you turn it off and on.

Expert:  Byron replied 1 month ago.

If you can't get the radio to turn on you'll need to get a new printer

as the repair would cost as much, or close to it, as a one.

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