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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can successfully scan to email on my hp printer but the

Customer Question

I can successfully scan to email on my hp printer but the email does not come through on my computer
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: about 5 or more years old. hp photosmart 7535
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC OS windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I got this repaired a few months ago. Just happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's it
Submitted: 8 days ago.
Category: Printers
Expert:  Cody replied 7 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?