Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
check the printer cord, unplug it from both computer and printer and then plug it back in. plug in the cord to a different usb port on computer and check if it shows connected or not
if not then if the problem started only once the cord snapped, it could be cord issue or a damaged port
let me know the status so that in case a repair is indeed required, i can share the nearest authorized service center details with you
it seems you are offline at the moment
you may try the steps i listed above and if it does not help, you may click on the service center location link below to find the nearest service center
click here for service center locator
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