How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask tyroneboman Your Own Question

tyroneboman, Technician
Category: Printers
Satisfied Customers: 9060
Experience:  Repair and Service Technician
Type Your Printers Question Here...
tyroneboman is online now
A new question is answered every 9 seconds

Xp 200 prints 10 faint blue horizontal bands on every page

Customer Question

xp 200 prints 10 faint blue horizontal bands on every page
Submitted: 5 days ago.
Category: Printers
Expert:  tyroneboman replied 5 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can clean the print head using a utility on your Windows or Mac computer.

  1. Load a few sheets of plain paper in the product.
  2. Do one of the following:
    • Windows: Right-click the product icon in the Windows taskbar.
    • Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
    • Mac OS X 10.5: In the Apple menu or the Dock, selectSystem Preferences. Select Print & Fax, select your product, and select Open Print Queue. Select Utility.
  3. Select Head Cleaning. You see one of these windows:

  4. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.


    Never turn off the product during a cleaning cycle or you may damage it.

  5. When the power light stops flashing and remains on, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
  6. Check the printed pattern to see if there are gaps in the lines.

    Print head is clean

    Print head needs cleaning

    • If there are no gaps, click Finish.
    • If there are gaps or the pattern is faint, click Clean to clean the print head again.

If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced.

  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper faceup.
  • Turn off any high speed settings in your product software.
  • Align the print head.
  • You may need to replace the ink cartridges

You can reply to me here by typing in the box below please.

Expert:  tyroneboman replied 5 days ago.

Did that work for you?

Related Printers Questions