My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
You can clean the print head using a utility on your Windows or Mac computer.
Never turn off the product during a cleaning cycle or you may damage it.
Print head is clean
Print head needs cleaning
If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced.
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