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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP 8610 printer connected to my PC and cannot get

Customer Question

I have an HP 8610 printer connected to my PC and cannot get it to print all of a sudden. I don't know why and have tried rebooting both the printer and computer multiple times. How can I get it to print?
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: It is less that 6 months old and the model number is ***** OfficeJet Pro 8610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Toshiba, OS is Windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week
JA: Anything else you want the printer expert to know before I connect you?
Customer: I can't think of anything else
Submitted: 8 days ago.
Category: Printers
Expert:  Michelle replied 8 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 8 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is the printer connected to the computer?

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