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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I blocked my printerthe other day when Chili's restaurant

Customer Question

I blocked my printerthe other day when Chili's restaurant was about to print out a coupon for $10.00 off for a dessert. I had a message on the printer to block it . Now I am unable to print anything!
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Canon Pixma MX432
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A Lenovo yoga 2
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 2 days ago and right before this happened I had asked the coupon Chili's had sent me to be printed out. My McAfee sent me a message to allow this one time or bloc k it, so I blocked it. Now my printer has an error printed underneath it on my computer and won't print anything out.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so...
Submitted: 10 days ago.
Category: Printers
Expert:  Cody replied 10 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?