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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a scanner issue. Scanjet G4050, PC, It just started

Customer Question

I have a scanner issue.
JA: What's the make/model number of your printer? How old is it?
Customer: Scanjet G4050
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just started today.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think I need a scanner expert.
Submitted: 3 months ago.
Category: Printers
Expert:  Louie replied 3 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, a little more background info please:

  • • has it been in storage for a length of time and this issue "...just started today...";
  • • was this issue slowly developing while in use;
  • • any recent upgrades, new devices, work, repairs or mods done to the computer and/or system.