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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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What would be the best way to retrieve info from my old

Customer Question

What would be the best way to retrieve info from my old computer and install on this computer
JA: What's the make/model number of your printer? How old is it?
Customer: old computer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: the issue is not with my printer I am trying to transfer info from my old computer and install to this one
JA: How long has this been an issue? What happened right before this popped up?
Customer: just bought my new computer 2 months ago and have not yet been able to do my transfers
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 days ago.


I'm sorry about the issue. What's the model of old computer?

What's the model of your new computer?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 7 days ago.

Are you trying to transfer data, such as documents, or pictures, etc. from the old computer to the new computer?

Is the old computer still working?

Do you have a USB flash drive and/or an external USB hard drive?

Do you know how to transfer documents, pictures, etc. from the computer to the USB drive?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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