I'm sorry about the issue. What's the model of old computer?
What's the model of your new computer?
Please reply at the box below. Thank you,
Are you trying to transfer data, such as documents, or pictures, etc. from the old computer to the new computer?
Is the old computer still working?
Do you have a USB flash drive and/or an external USB hard drive?
Do you know how to transfer documents, pictures, etc. from the computer to the USB drive?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,