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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I wish I knew! I has worked since I got it but now it

Customer Question

I wish I knew! I has worked since I got it but now it doesn't even show up on my list of printers! It list ones I don't have and don't want
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Officejet6700 Premium. It is about five years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. I don't know what OS I am running, not sure what you mean
JA: How long has this been an issue? What happened right before this popped up?
Customer: I got new updates from Microsoft and McAfee and restarted the computer. Now it does not work.
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 9 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 days ago.


I'm sorry about the issue. When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 9 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 9 days ago.
I refuse to pay for this
Expert:  Viet - Printer Tech replied 9 days ago.

I'm sorry. I'm an independent computer tech. If you'd like me to fix your printer issue quickly for you right now, please let me know; we guarantee our service. Thank you,

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