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Ask Shefin Your Own Question

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4920
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I am trying to scan and it keeps saying user name or

Customer Question

I am trying to scan and it keeps saying user name or password ***** ***** make sur both user account and password ***** valid???
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: office jet pro 8720
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since the weekend
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no I just need to scan everything else is working I even unplugged it but that didn't do anything
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 month ago.
It wireless I have different computers in my office 1 is 7 the rest is 10
Customer: replied 1 month ago.
It's not the computer it's the printer
Expert:  Shefin replied 1 month ago.

Hi,

Are you trying to scan using the printer scan button? Or using any software from your computer?

Thank you.

S H E F I N

Customer: replied 1 month ago.
Printer scan button
Customer: replied 1 month ago.
Cancel this do not charge my account I can see this is uselesd
Expert:  Shefin replied 1 month ago.

Hi,

I would suggest you setup wireless again on your printer by following the instructions in the link below.

http://support.hp.com/in-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/document/c04945268/

After setting up wireless on the printer, restart the printer and try scanning again. If the issue persists, I can help you cancel the service.

Thank you.

S H E F I N

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