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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cant print from Windows 10 to my HP Office jet 6500APlus,

Customer Question

cant print from Windows 10 to my HP Office jet 6500APlus
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: HPofficejet6500Plus
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: This HAS happened before and each time reloading the driver works for while
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, that's it
Submitted: 4 days ago.
Category: Printers
Expert:  Shefin replied 4 days ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.


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