Hello, and thank you for using this service.
Sorry you are having trboule. I will help you now.
Are you getting this message on the display on the printer itself?
Have you already checked the size settings in the printer's settings menu?
What does the size setting say on the printer menu?
On your settings menu, do you a see a size setting for Drawer 1 and multipurpose?
ok. you can reply to the conversation when convenient. thanks.