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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an mg6620 & whether i'm printing or copying i keep

Customer Question

i have an mg6620 & whether i'm printing or copying i keep getting the incorrect size msg even tho the size is correct. how can i stop this?
JA: What's the make/model number of your printer? How old is it?
Customer: mg6620 which i bought maybe 2/3 years ago. it's done this intermittently for a while, but i just happen to be copying a long doc, & it's getting very annoying.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: at the moment i'm just copying from the platen.
JA: How long has this been an issue? What happened right before this popped up?
Customer: mg6620 which i bought maybe 2/3 years ago. it's done this intermittently for a while, but i just happen to be copying a long doc, & it's getting very annoying.
JA: Anything else you want the printer expert to know before I connect you?
Customer: i did have a paper jam.
Submitted: 7 months ago.
Category: Printers
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.

Sorry you are having trboule. I will help you now.

Are you getting this message on the display on the printer itself?

Customer: replied 7 months ago.
Expert:  technicalcat replied 7 months ago.

Have you already checked the size settings in the printer's settings menu?

Customer: replied 7 months ago.
Yup and even says that on the copy menu screen on the printer
Expert:  technicalcat replied 7 months ago.

What does the size setting say on the printer menu?

Customer: replied 7 months ago.
Letter that's the paper I'm using
Expert:  technicalcat replied 7 months ago.

On your settings menu, do you a see a size setting for Drawer 1 and multipurpose?

Customer: replied 7 months ago.
no.
Customer: replied 7 months ago.
i have to leave. thanks anyway.
Expert:  technicalcat replied 7 months ago.

ok. you can reply to the conversation when convenient. thanks.