Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I'm Wes, and I'll be assisting you today.
The extender arm might be stuck. Try to use a little force to move it manually. Sometimes it needs a bit of force.
If it still does not move., let me know.
Is the error still visible?
The correct procedure is to have it serviced by a printer repair technician, but might cost about the same as new printer.
In this case, I am trying to help you by doing what is possible right now to get the printer working for you.
If the error still persists, then the printer has a damaged part which will require servicing, but you may consider getting a new printer that is under warranty for the same cost.
Sorry, had internet issues.
This means there is a hardware issue and will need to be serviced. Unfortunately, this means it would be more cost effective to purchase a new printer.