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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I NEED TO KNOW MY LEXMARK X5495 PRINTER's SERIAL NUMBER,

Customer Question

I NEED TO KNOW MY LEXMARK X5495 PRINTER's SERIAL NUMBER
JA: Can you guesstimate how old your Lexmark is? And just to clarify, what's the exact model?
Customer: LEXMARK X5495 2008/05
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: REGISTERING MY PRINTER
JA: Anything else you want the printer expert to know before I connect you?
Customer: HOW DO I GO INTO MY PRINTER TO MAKE IT PRINT OUT MENU PRINTING PAGE
Submitted: 8 months ago.
Category: Printers
Expert:  babyxdeja replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 8 months ago.

Is the printer plugged in with a network cable or is it using a usb cable to your computer?

Customer: replied 8 months ago.
USB CABLE TO MY COMPUTER
Customer: replied 8 months ago.
HOW DO I USE MY LEXMARK X5495 PRINTER TO FIND OUT IT'S INTERNAL INFORMATION SUCH AS MY SERIAL NUMBER OR REGISTATION NUMBER
Expert:  babyxdeja replied 8 months ago.

Is there a menu key to cycle through the options, see if there is something that says print information.

Expert:  babyxdeja replied 8 months ago.

press right arrow key until you get to Tools --> press the check mark button then go to print test page

Customer: replied 8 months ago.
the printer uses the menu key to get to tools then I hit the checker arrow which takes me to maintenance menu. then the maintenance key talks about the ink levels and refuses to go pass that.
Customer: replied 8 months ago.
can you just tell me what the serial number is?
Customer: replied 8 months ago.
I am getting tired and frustrated. would you please give me the serial number.
Expert:  babyxdeja replied 8 months ago.

I have no way of knowing what the serial number is.

If you have a network cable to plug into it we could get to the interface and check there.

Customer: replied 8 months ago.
what is this network cable and were is it found?
Expert:  babyxdeja replied 8 months ago.

You would need what is called a cat 5/ network cable from printer to your router.

If you don't have one handy, then we'll have to try something different.

Customer: replied 8 months ago.
that's ok. I am already dissatisfied. just refund my money and that will be the end of it.

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