How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Just got a new computer and it is not showing on my printer

Customer Question

Just got a new computer and it is not showing on my printer list.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson XP400
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc Dell 3250 Inspiron
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got the computer yesterday and the printer has not worked with it at all.
JA: Anything else you want the printer expert to know before I connect you?
Customer: The scanner part of it is showing and has an icon on the desk top
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please which version of windows you are using?

And how are you connecting to the printer, Via wireless or a USB cable?