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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot scan. when i go to settings and click printer I

Customer Question

I cannot scan. when i go to settings and click printer I would always have a choice of printer or scanner . Now I only get Open print queue
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: WF 3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: OS el capitan
JA: Anything else you want the printer expert to know before I connect you?
Customer: also can't connect to computer by usb or wireless
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is printing currently working fine?

When did the scanning first stop working?

Was there any change recently to your computer that may have caused this issue?

Do you see the EPSON Scan application on your computer? If yes, what happens when you use the EPSON Scan application in order to do scanning?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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